Golden Key Group is committed to delivering full life-cycle workforce and professional solutions that exceed our clients expectations, and satisfy their mission requirements.
GKG Designs Management Courses for TMA: Case Study
GKG Designs Management Courses for TMA: Case Study
Situation
TriCare Management Activity needed to improve executive, senior, and staff level performances. At issue was the evolution of HR policies and procedures within TMA – which had not been consistently passed along to current employees. Golden Key Group was contracted to develop and deliver the appropriate classes to provide the education and training needed for all parties to understand the impact of these issues on their current work flow and productivity.
Solution
Golden Key Group worked with TMA / JACER to perform a needs analysis to identify specific areas where additional training was needed. Then, working with TMA / JACER stakeholders, the Golden Key Group Subject Matter Experts (SMEs) developed classroom training that was designed to fill in the knowledge gaps for their personnel. Then Golden Key Group expert facilitators conducted the course, customizing the delivery to the specific audience as appropriate.
What we deliver
- Equal Employment Opportunity (EEO)
- Merit System Principles
- Prohibited Personnel Practices
- Political Activity
- Employee Assistance Program
- Recruitment, Selection and Staffing
- Position Management and Classification
- Performance Management and Writing Job Objectives
- National Personnel Security System Overview
- Training and Development
Our keys to success
Golden Key Group’s seasoned professionals quickly created a collaborative working environment and overcame potential communication barriers. By conducting a successful needs evaluation and analysis, the Golden Key Group was able to develop and deliver the optimum set of educational courses to create a much more effective and efficient HR community within TMA. Leveraging our vast network of former government employees and top industry training professionals, the Golden Key Group has successfully produced and delivered high quality courses.
Results
Since their inception, the courses have been taught repeatedly, each time getting consistently positive results from participants and management alike, with the number of requests for courses increasing yearly. The Golden Key Group has been requested to research, develop, and deliver additional courses to continue to build on the foundation of success that has been established in the TMA HR community.
