Golden Key Group is committed to delivering full life-cycle workforce and professional solutions that exceed our clients expectations, and satisfy their mission requirements.
How 20k WHS employees were recertifed: Case Study
How 20k WHS employees were recertifed: Case Study
Situation
The DoD NCR Mass Transit Benefits Program (MTBP) currently serves 35,000 DoD civilian and military personnel. Golden Key Group assists WHS/PSD in establishing procedures and business workflows to manage the enrollment, certification, operations, and withdrawal of eligible participants from the program. Golden Key Group staffs the MTBP Distribution Office in the Pentagon and manages the 200+ applications received on a daily basis. In addition, the Golden Key Group provides management support of the Pentagon parking and shuttle bus transportation operations, one of the largest parking operations in Northern Virginia.
Solution
Golden Key Group delivers the required support services via a dedicated team of professional staff, adept in the delivery of courteous customer service; expert program analysis; DoD policy development; and full life cycle federal programmatic support.
What we deliver
- Developed and disseminated MTBP communication plan which facilitated a smooth transition from paper-based to an automated MTBP system
- Using effective change management, developed new business and workflow processes to manage the enrollment, sustainment, and withdrawal of MTBP participants.
Our keys to success
Golden Key Group’s experienced professional staff delivered the management expertise necessary to implement and execute ongoing program operations through the use of enhancing technologies to automate and streamline the effort. In coordination and collaboration with WHS/PSD, we refined program requirements, developed strategies to manage ARRA requirements, developed meaningful program metrics, and instituted a program communications plan to better ensure participant knowledge and understanding of the program.
Results
Despite a significant increase in the level of effort required as a result of the increased certification and reporting requirements of the American Recovery and Reinvestment Act of 2009 (ARRA), Golden Key Group’s program support services have resulted in a demonstrable, quantifiable, qualitative improvement in overall program performance. ARRA recertifications on all program participants have been completed and a workflow process is now in place to ensure that the ongoing effort is sustainable at current performance levels despite the rising number of participants.
